July 18, 2008

Star Gazin’

Hey Everyone, Huggy here.

As you may or may not know, it is our goal to ensure our customers feel like a part of the family when they decide to choose a Yamaha as their bike of choice. How do we try to set ourselves apart? One way is to have customer appreciation days for ‘Star’ and ‘R‘ buyers at strategic locations across the country.

We recently had the Southern Ontario edition of our ‘Star Days’ customer appreciation event. Maybe you received an invite in the mail but for whatever reason, couldn’t attend. No worries, I’ve put some of the highlights – or lowlights depending on how you look at it – into a video package for you to watch. Feel free to offer any input to help make future videos better. (And don’t mention shaving, I’ve already heard that one about 100 times!)

Enjoy the show!

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One Response to “Star Gazin’”

1. Reg Parker says:
   

   Hi Brian. Just watched the star gazin video. Looked like a lot of fun.
   I’m writing you to let you know thar I was not happy with the appreciation day in Fort Saskatchewan, AB.
   I received the invitation on Wednesday, reply by the next day, Thursday. Appreciation day was for the following Saturday, 2 days later.
   I sure would have appreciated more time to plan for this one.
   I did attend last year, and expected at least a month’s leway.
   What happened this year that we did not get any more time to plan?

   Hello Reg,

   Thanks for the response. The Southern Ontario event was fun until tear down, when the skies opened up and we were literally soaked right through our clothes. After some initial grumbling, we got by the fact we were cold and drenched. Then it became fun again!

   As for your query about what the hold-up was for the invitation/information about the Prairie event: I spoke to our events team and they mentioned we DID have these invitations printed and sent to Canada Post for our initial deadline. We rely on them to get it the rest of the way in a timely manner, which we all know can vary. In talking with some of the attendees at the event, a few did receive it late. It wasn’t just a Prairie thing either, as some of our customers in Southern Ontario also received it late. We apologize for not getting it to you with some prep time. To remedy this for next year, we’re looking at sending all invitations on-line. From a time and cost standpoint, it is much more efficient and the fact that you’re telling us on our blog demonstrates that you’re wired enough to handle it!

   Thanks for the comments Reg!

   Huggy

   July 19th, 2008 at 1:11 am

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